Portfolio
Research & Service design - 2025
Global Original Equipment Manufacturer (OEM) reinventing future for field service through AI
When AI reshapes a strategic job: how field research ensured the right experience was built before it was multiplied.
View field service project
Research & Service design - 2024
Burger King Drive
When field research revealed unspoken customer behaviour pointing to the service no one had named yet.
View Burger King project
Service & Product design - 2023/2024
Volvo Retail Scandivania
When 10 to 20 systems become one experience: how mapping the full retailer journey revealed what the platform alone could not fix.
Research & Product design - 2023
J'écoRénov mon logement
Make sure that the home's improvement energy efficiency was presented in a simplified and easy to understand manner.
Research & Service design - 2023
La Banque Postale
Create a BNPL payment solution for second-hand market
Product design
Orange Business Services
Redesign B2E online journeys and simplify technical ecosystem
Experience Strategy
L'Oréal Luxe
E-commerce journey optimization
for Yves Saint Laurent, Lancôme and Kiehl’s
Product design
Accor Group
Offer a seamless, personalized and inspiring experience journey
Experience Strategy
Engie
ValueProposition definition for new MARCOM plan
for Engie’s CoE Salesforce
